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  • Free shipping

    Free shipping within Switzerland for orders over CHF 70.

  • Order securely & reliably

    Pay securely with our trusted payment methods. Your order will be carefully prepared for you.

  • Personal Customer Service

    Questions about a product or your order? We'd be happy to help you personally.

Our Customers' Feedback

  • Reliable shop and fast delivery.

    I am very satisfied with my purchase! The 3D printed products are high-quality, look great, and exactly match the description. Ordering and shipping were also fast and hassle-free. You can tell that a lot of emphasis is placed on quality and details here. Absolutely recommendable – happy to shop again!

Everything important about ordering, shipping, and our 3D-printed products.

Frequently Asked Questions

Is free shipping available?


Yes. For orders over CHF 70.–, we deliver your order free of charge within Switzerland.

Are all products available immediately?

Many of our products are custom-made using a 3D printer. Therefore, production time may vary depending on the product and current order volume.

Can I return 3D printed products?

Yes, non-personalized products can be returned according to our return policy. Items must be returned unused, undamaged, and, if possible, in their original packaging.

Personalized products or those specially made to customer specifications are excluded from return, unless there is a defect or production error.

If a product has been damaged, is faulty, or was delivered incorrectly, please contact us with photos of the item. We will review the case and find a suitable solution as quickly as possible.

When will I receive my order?


Delivery time depends on the specific product and the chosen shipping method. You can find the estimated processing and delivery time for each product.

Warranty & Complaints

Warranty & Complaints

We place great importance on the quality of our 3D-printed products. Each product is carefully inspected before shipping.

Defects upon Receipt

If a product arrives damaged, defective, or not as ordered, please contact us as soon as possible after receiving your order. Please send us your order number and photos of the affected product.

After reviewing the case, we will offer a replacement, repair, or other suitable solution depending on the situation.

Peculiarities of 3D Printing

Our products are manufactured using 3D printing. As a result, slight layer lines and minor variations in surface, texture, or color may occur. These are due to the production process and generally do not constitute a defect.

Exclusions from Warranty

Damages are not covered, in particular, if caused by:

  • improper use or excessive strain
  • falls, impacts, or other external influences
  • intense heat or direct sunlight, if the material used is not suitable for such conditions
  • modifications or alterations made to the product by the customer
  • normal wear and tear

Custom-Made Products

Special conditions may apply to personalized products or products custom-made according to customer specifications. However, if a verifiable manufacturing defect exists, we will, of course, examine a suitable solution in such cases as well.

For questions or complaints, you can contact us at any time via our contact form.

Is express shipping available?

Yes. For particularly urgent orders, we offer express shipping. The available shipping options will be displayed during the ordering process.

What can I do if my product arrives damaged?

Please contact us as soon as possible and send us photos of the damaged product and packaging. We will review the case and find a suitable solution together.

Can I have a product customized?

Yes. Selected products can be personalized with a name or other individual details, for example. The available options can be found directly on the respective product page.

Can I redeem a voucher online with you?

Yes. Vouchers can be redeemed at the checkout.

Sind sichtbare Linien bei einem 3D-Druck normal?

Ja. Unsere Produkte werden Schicht für Schicht im 3D-Druckverfahren hergestellt. Dadurch können sichtbare Schichtlinien sowie leichte Unterschiede in Oberfläche, Struktur oder Farbe entstehen. Diese sind produktionsbedingt und stellen grundsätzlich keinen Qualitätsmangel dar.

Kann ich meine Bestellung abholen?

Ja. Eine kostenlose Abholung ist möglich. Bestellungen, die Montag bis Freitag bis 10:00 Uhr eingehen, können – sofern das Produkt rechtzeitig fertiggestellt werden kann – in der Regel ab 16:00 Uhr abgeholt werden.

Bei Produkten mit längerer Produktionszeit ist die Abholung entsprechend später möglich. Sobald deine Bestellung abholbereit ist, erhältst du eine Benachrichtigung.

Welche Versandarten bietet Brunner3D an?

Wir bieten je nach Bestellung verschiedene Versandmöglichkeiten innerhalb der Schweiz an:

B-Post: CHF 3.–

A-Post: CHF 4.90

Express: CHF 9.–

Kostenloser Versand: ab CHF 50.– Bestellwert

Die tatsächlich verfügbaren Versandarten werden dir beim Checkout angezeigt.

Wie kann ich Brunner3D kontaktieren?

Du erreichst uns per E-Mail unter info@brunner3d.ch oder telefonisch unter +41 79 563 82 40.

Weitere Informationen findest du auch auf unserer Kontaktseite.

Kann ich einen Gutschein einlösen?

Wenn du einen gültigen Gutschein oder Rabattcode von Brunner3D hast, kannst du diesen beim Checkout im dafür vorgesehenen Feld eingeben. Der entsprechende Rabatt wird vor Abschluss der Bestellung angezeigt.